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Shipping, Returns and Cancellations


Shipping Policy

When you place your order, we calculate shipping costs based on the delivery ZIP code you provide. 

During checkout, you are required to provide a full name (first name and last name), delivery address, email, payment, and a valid mobile number capable of receiving OTP.

Our shipping partners include Bluedart, Delhivery, DTDC, FedEx, UPS, GATI and IndiaPost among others.

Depending on factors such as location and connectivity, delivery timelines and shippping partners may differ. Below is the typical time taken for delivery after the order has been dispatched. Status of order can be tracked directly via the shipping link in the order.

  1. Within Mumbai and Greater Mumbai Region: 1-4 days

  2. Pan-India: 5-7 days

Note, we do not order same day deliveries within Mumbai.

Returns and Refund Policy

At Mysore Concerns Coffee, our aim is to provide you with the best coffee experience, which includes sourcing the best beans, roasting and grinding them to perfection. We want you to be happy with your coffee, and we want to make sure that our return policy reflects our commitment to delicious coffee! If, for some reason, you are unsatisfied with any coffee that you purchased on our website, please contact us within 14 working days from the date of delivery for a 100% refund.

To request a refund, please send us an email at hello@mysoreconcernscoffee.com and include: your name, order ID, and the products you would like to return.

Please note:

  1. All unopened coffee packages must be returned to us.

  2. The customer will be responsible for covering any expenses for the return shipment. If you are a Mumbai resident, feel free to drop off the package at our store in Matunga, Mumbai.

  3. Once the package is received, we will initiate a refund for the purchase price of the coffee (excluding shipping fees) within 3 days via PayU Money or RazorPay.

  4. Expect a 3-5 day processing time once the refund has been initiated.

  5. Refunds on coffee subscriptions will be prorated based on the number of shipments remaining.

  6. All merchandise items (ex., coasters, magnets, tote, pins, gift boxes) can only be refunded if they are returned to us in a ‘brand new' and unused condition. Please take a video of your package upon opening for proof of damage. 

  7. All returns must be made to: Mysore Concerns, 391 Circle House, Shop #3, Sri Shankar Matt Road, Matunga, Mumbai 400019. Contact Number: +91 77188 81184

Refunds for undelivered products

In an unexpected event that may cause your shipment to be indefinitely stuck or undelivered, our team will try its best to work with shipping partners to reattempt deliveries. When product is undelivered, a refund shall be issued after we receive confirmation that the product is being Returned Back to Origin (RTO). Expect a 3-5 day processing time once the refund has been initiated.

Cancellation Policy

Cancellations on your order will be considered if the request comes to us within 24 hours of placing the order or before your order is shipped, whichever comes first.

To initiate a cancellation, please send us an email at hello@mysoreconcernscoffee.com and include your name and order ID.